Below are the most frequently needed settings and details for our shared hosting service.

You can also download this information in a PDF document.

Support

Need assistance? You can contact technical support on the web, by email or by phone:

Control Panel

Our control panel is located at:

https://panel.reliablepenguin.com

From here you can manage your web hosting account as well as email and DNS.

To login to the control panel you’ll need to know the username and password for your account. Contact Support for assistance.

Name Servers

If your want Reliable Penguin to provide Domain Name Service (DNS) for your domain name, then set your nameservers to:

ns1.reliablepenguin.com
ns2.reliablepenguin.com

SFTP/SSH

For SFTP or SSH access to your website, the hostname is:

sftp.reliablepenguin.com

The username and password can be set from the Control Panel.

Email Settings

For incoming email set your MX record in DNS to:

mail.reliablepenguin.com

Use the following settings in your email client software:

Incoming

Outgoing

You can access your email box from a web browser at:

https://webmail.reliablepenguin.com/

The username is your full email address including domain name. The password can be set from the Control Panel.