Knowledgebase
 

Thunderbird is a popular open-source email client from the Mozilla team. You can download Thunderbird for free here: https://www.thunderbird.net/en-US/ [https://www.thunderbird.net/en-US/] After installing, start Thunderbird and look for the "Set up a...
Office 365 is a subscription email service offered by Microsoft [https://en.wikipedia.org/wiki/Microsoft] as part of Microsoft Office [https://en.wikipedia.org/wiki/Microsoft_Office]. Outlook Mail is included in Microsoft Office. Visit this link to downlo...
Outlook 2016 is included as part of the Microsoft Office 2016 Suite. After installing select "Yes" and click "Next". If Outlook is already installed, you can add a new email account from the File menu by clicking the "+ Add Account" button. Click "Man...
Due to increasing problems with malicious spammers it is vital to all of our clients that email and SFTP accounts be properly protected. Effective immediately for all new accounts and all password changes will require a strong password. Passwords must be ...
Below are the most frequently needed settings and details for our shared hosting service. You can also download this information in a PDF document. [http://help.reliablepenguin.com/docs/RP_Shared_Hosting_200224.pdf] SUPPORT Need assistance? You can c...
Our shared hosting platform includes several important WordPress security features. These features increase the security of your site but may create confusion the first time you encounter them. EXTRA LOGIN PROTECTION Many WordPress sites are compromise...
Our shared hosting platform is designed to block aggressive behavior from attackers. In particular if you have more than 10 failed login attempts on SFTP, SSH or email then your source IP address will be blocked for 30 minutes. While blocked you will not ...
The scope for technical support on Plesks depends on the type of service you are purchasing from Reliable Penguin. For Managed Web Hosting accounts or servers covered under a Support Plan, all issues with Plesk are fully supported. If Reliable Penguin i...
Visit this site to learn how to clear your browser cache: https://clear-my-cache.com/ [https://clear-my-cache.com/]