Plesk is the most advanced web hosting control panel in the industry. For over 15 years, Reliable Penguin, has provided Plesk on many of our hosting solutions. Reliable Penguin is a Silver Level Plesk Partner and as such are able to offer discounted rates on Plesk to our client. Unfortunately the cost for Plesk licenses has increased over the last year. Effective March 1st, 2024, Reliable Penguin will offer Plesk at the following new rates:

By purchasing from Reliable Penguin you can save at least 7.5% on monthly licenses and over 15% on annual licenses.

Please contact Reliable Penguin with questions or to order new licenses. 

Subject: Changes To AWS Fees For Public IP Addresses

Effective: February 1, 2024

Beginning on February 1, 2024, a new pricing policy at Amazon Web Services (AWS) for public IPv4 addresses will go into effect. Under this new policy all public IPv4 addresses provided by AWS will be charged at a rate of $0.005 per hour of use. The $0.005/hour rate equates to $3.72 in a month with 31 days (744 hours).

The new rate includes Elastic IP addresses and public addresses assigned by AWS to EC2 instances, Elastic Load Balancers, Global Accelerators, NAT and VPN Gateways.

Reliable Penguin passes all AWS costs directly through to each client with a standard markup determined by your contract terms. The new IP address charges will be passed through in the same fashion as other AWS charges with the same markup percentage.

For reference here is the notice about the price change from AWS:

https://aws.amazon.com/blogs/aws/new-aws-public-ipv4-address-charge-public-ip-insights/

Reliable Penguin recommends Sucuri and offers exclusive discounts and support.

Threats from malware and hackers are growing daily. It’s no longer miscreant teens vandalizing a few websites. Now it’s highly organized criminal gangs and rogue nation states. These malicious actors:

• steal credit card and other personal data
• launch DDOS attacks against other websites
• encrypt critical business data and extort ransom

Attacks can be catastrophic for a business with consequences ranging from damaged reputation to lost revenue and legal liability.

For over 20 years, Reliable Penguin has provided reliable and secure managed hosting solutions to our clients. But in light of the evolving security risks, we have proactively joined with Sucuri, a leading website security provider to offer a critical additional layer of protection to our clients.

Since their founding in 2009, Sucuri has built the most effective and affordable cloud-based technology and services for website security and performance. The Sucuri platform sits in front of your website providing vulnerability detection, attack protection, and malware response.

Reliable Penguin now offers the Sucuri Platform Pro directly to our clients with:

• Significant price discounts.
• Free installation and support.
• No annual contract.
• Included on Reliable Penguin invoices.

For more information or to sign up, open a support ticket, email sales@reliablepenguin.com or call 866-649-7984.

Reliable Penguin, Inc. is pleased to announce The Franchise Group, based in Acushnet, MA, will join the Reliable Penguin Web Hosting Partner program. Over the next two months, The Franchise Group’s web hosting clients will be seamlessly migrated to Reliable Penguin’s premium managed hosting platform.

Reliable Penguin’s premium managed hosting service features:

• Enterprise class hardware for maximum performance and reliability.
• Tier 1 backbone connections with unlimited bandwidth for faster websites.
• Advanced security systems to reduce risk from malware, ransomware, and spam.
• Unlimited storage on fast solid-state drives.
• Friendly and competent technical support.

The Franchise Group is a full service creative and strategic marketing agency with over a decade of experience providing clients with “soup-to-nuts” solutions. The Franchise Group provides:

• Creative design for advertising, brand development, print, and digital media.
• Software development for websites, custom applications, UX/UI, and e-commerce.
• Event planning with creative, production, webcasting, and streaming and presentation.
• Marketing strategy, SEO, social media, and digital marketing.
• Video production including shooting, editing, animation, and motion graphics.
• Virtual projects with webcasting and streaming, presentation management, broadcast ready control room and A/V support.

Reliable Penguin provides managed web hosting, expert consulting, and migration services with over 20 years of experience and thousands of successful clients and projects. With partner level access to these capabilities, The Franchise Group will expand the services offered to clients and provide increased value.

If you are an existing The Franchise Group web hosting client, you should have received email notifications about the new partnership and upcoming changes. If you did not receive the emails or have questions, please contact Reliable Penguin by emailing support@reliablepenguin.com or The Franchise Group at us@thefranchisegroup.com.

If you are a web developer or digital marketing agency, becoming a Reliable Penguin Web Hosting Partner is a great opportunity to build value for your clients. Partners receive commission for web hosting accounts and access to expert consulting services. For more information, contact sales@reliablepenguin.com

Happy Independence Day on July 4th!

* Shared hosting - PHP upgraded on all shared servers:

* Plesk support extended to AlmaLinux OS - With the pending demise of CentOS, support for AlmaLinux has been added to Plesk. Learn about AlmaLinux here: https://almalinux.org/

* New blog articles: Expires Header In Nginx On Plesk

Introducing RPVault Ransomware Defense 

Thousands of businesses are losing millions of dollars each year to ransomware attacks. Malicious hackers gain access to a business's website, encrypt the files and data and then extort the business for decryption passwords. In addition to the ransom, the attacks cause business interruption and reputational damage. Backups are important but often the attackers target and encrypt the backups to prevent recovery. 

Reliable Penguin is pleased to announce two new services to facilitate rapid recovery from ransomware - RPVault For Websites and RPVault For AWS.

For shared hosting customers, RPVault For Websites, provides for rapid ransomware recovery. Each night, Reliable Penguin will store an extra backup of your website in a separate "vault" account. The "vault" backups can not be accessed, deleted, encrypted, corrupted or locked from your website. In the event of a ransomware problem on your website, Reliable Penguin will retrieve the "vault" backups and use them to restore your website. RPVault For Websites is $5/month per website subscription.

For managed hosting customers, RPVault For AWS, provides advanced protection and rapid recovery of servers and databases. Nightly snapshots are stored in a separate "vault" account. Each "vault" account is locked with no valid logins. Reliable Penguin stores the unlock credentials in an isolated "air gapped" system. In the event of a ransomware attack the customer can request a recovery. After verification, Reliable Penguin will unlock the "vault" account and restore the servers and databases using the snapshots. A full recover of a single instance can be completed in under an hour. A complex environment consisting of multiple servers and databases can be recovered in just a few hours. RPVault For AWS can be purchased for AWS accounts provide by Reliable Penguin or for customer-owned AWS accounts. 

RPVault is a cost effective insurance policy against the rapidly expanding ransomware threat. For more info email: support@reliablepenguin.com

SpamHero Now Available

Want to upgrade your spam filter? Check out our new Spam Hero service featuring:

Outperforms the competition - Catches more spam and do it with substantially fewer false positives than other spam filtering solutions.

Easy to use - Nothing to install, configure or train. SpamHero will even detect your valid email addresses.

Tracking 100+ million senders - Sender behaviors are tracked in real time. The sender's reputation is weighed during the filtering process.

Over 25 million filters - Every message is scrutinized through a mind blowing number of filters. All filters are consistently tested for accuracy.

12,000+ filters added daily - Using spam traps around the world we are able to detect new spam attacks as they occur and adapt to them instantly.

Additional features include:

• Virus & malware filtering
• Unlimited email addresses
• Unlimited quarantine logins
• Unlimited domain aliases
• Scheduled quarantine reports
• Group quarantine support
• Automatic email address detection
• 30 day mail archiving
• 5 day automatic mail bagging
• Mail forwarding
• Catch-all address
• Domain wide filtering policies
• Sender whitelist/blacklist
• Active Directory / LDAP email address sync
• TLS encryption
• Distributed cloud based technology

Order Spam Hero for your Reliable Penguin for special discounts and free support. For more info email: support@reliablepenguin.com

WordFence Special

WordFence is the leading security plugin for WordPress websites. There's a free version of the plugin which does a good job of basic security but if you want serious protection then a "premium license" is the way to go. Reliable Penguin is an official WordFence reseller and for April we have a limited supply of premium licenses at a discounted price of $75 for the first year. This is a 25% discount! If you interested email support@reliablepenguin.com!

Contacting Support

As a reminder if you need support for your shared or managed hosting solution you have several options:

1. Send email to: support@reliablepenguin.com

2. Visit https://help.reliablepenguin.com

3. Call 866-649-7984 

Payments

All payments should be made electronically by credit card, debit card, ACH, wire transfer, Paypal or Zelle.

Details can be found on your invoice and our payment portal here:

https://payments.reliablepenguin.com/

If you are unable to make electronic payments, then checks by postal mail will be accepted but processing will be delayed up to fourteen (14) days. Please send payments early enough to factor in this delay.

Please be aware that payments for services must be completed within the terms of your contract or service plan. Failure to make payments on schedule will result in late fees and service termination. If your payment will be delayed for any reason please contact our team to make arrangements.