Knowledgebase: Plesk
Plesk Support Policy
Posted by Lee Blakely on 04 March 2020 09:54 PM

The scope for technical support on Plesks depends on the type of service you are purchasing from Reliable Penguin.

For Managed Web Hosting accounts or servers covered under a Support Plan, all issues with Plesk are fully supported. If Reliable Penguin is unable to resolve an issue directly then we will open a support ticket with Plesk Support and attempt to seek a resolution.

For clients who are leasing Plesk licenses through Reliable Penguin outside of Managed Web Hosting or a Support Plan, support is limited to:

* Plesk installation and upgrade issues

* License verification issues

For other issues you have the option of contacting Plesk Support directly or from Reliable Penguin on an hourly fee basis.