Posted by Lee Blakely on 15 March 2020 08:44 PM
Given the evolving situation with the COVID-19 global pandemic, we at Reliable Penguin wanted to share with you measures that we are taking. We recognize that it’s vital to our clients that your websites and servers remain operational throughout this crisis and we're committed to ensuring that this is the case.
First we want to share our support for the many people working on the frontline to combat this virus … nurses, doctors, and other health care workers … and the many people throughout the country working to keep store shelves stocked and basic services running. Our thoughts and prayers go out to them, our staff and their families and the families and staff of our clients.
Measures We Have Taken
We are in daily contact with our critical infrastructure partners such as RackSpace, Amazon Web Services, CloudFlare, etc. To date, all are reporting that the network infrastructure is secure and stable. We will continue to monitor the status of critical services and share updates as appropriate.
We are adjusting support priorities and payment procedures as described below.
We will continue to strive to meet all service level agreements within this framework. We appreciate your cooperation and patience with these priorities.
Effectively immediately all payments should be made electronically by credit card, debit card, ACH, wire transfer or Paypal.
Details and payment forms can be found here:
If you are unable to make electronic payments, then checks by postal mail will be accepted but processing may be delayed up to fourteen (14) days due to disinfection requirements. Please send payments early enough to factor in this delay.
Please be aware that payments for services must be completed within the terms of your contract or service plan. Failure to make payments on schedule will result in late fees and service termination. If your payment will be delayed for any reason please contact our team to make arrangements.